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Terms & Conditions

TERMS AND CONDITIONS

This website is owned and operated by Cinderella Shoes Ltd. Registered office: 326 Clontarf Road, Dublin 3, Ireland. Registered number351523. VAT No: IE 6371523J.

Any enquiries or comments regarding this website should be directed to info@cinderellashoes.net or call us on +353 5793 33873

Please read the company terms and conditions listed below, as they contain Important information.

1. Ownership of Rights

All rights including copyright of this website are either owned by, or licensed to Cinderella Shoes Ltd. You may not modify or post anything on this website for any purpose. Any use of this website apart from personal, non-commercial use is prohibited without the permission of Cinderella Shoes. ALL RIGHTS RESERVED.

2. Accuracy of Content

We make every effort to ensure that you receive the most accurate image, colour and description of our products. However as the actual colours displayed to you depend on your monitor, we cannot guarantee exact matching of colour upon delivery of goods.

We take every care to ensure that prices displayed on our website are correct at time of print, and also that each item has been properly described. However orders are only accepted and processed by us, if there are no errors in description and pricing of goods. If an error should occur, we will notify you by email or telephone, depending on the contact details provided by you, the customer.

3. Pricing

Cinderella Shoes display footwear prices in the following currencies:
Euros (€), Sterling (£), U.S Dollars ($), Canadian Dollars ($), Australian Dollars ($) and Japanese Yen.
Please note the latter four are displayed for indicative purposes only, your credit card will be charged in Euros at the exchange rate of the day.
For all other currencies please refer to our "Currency Converter". Also note that your
Credit card will also be charged in Euros at the exchange rate of the day.
All prices displayed are inclusive of VAT.
Non-EU import duties and local sales tax are the customer's responsibility.

4. Payment Policy

Cinderella Shoes accepts payment by Visa and MasterCard and most other International credit cards. We accept cheques (only from Irish banks payable in Euro). Your credit card will be charged when goods are ready to be despatched. If we are sending part of an order, we only charge for items we send. An out of stock item will only be charged for when/if it comes into stock and is being dispatched.

5. Privacy Policy

Cinderella Shoes never exchange your personal details with a third party. The details you provide to us are for the sole use of the company, to allow us to keep in contact with you, and keep you updated of New Arrivals, Sale Items, Promotions, and News etc.

6. Security Policy

We use Internet Standard Encryption Technology to scramble your online order Information. This process is known as SSL (Secure Sockets Layer). It encrypts your personal information, including your credit card number, name and address, to ensure that your purchase stays private and protected in transmission.

7. Account/Password Security

The customer is responsible for maintaining the confidentiality of their password, and for all transactions, which occur within their account. Any misuse of an account is liable for, by the customer, and is not a responsibility of Cinderella Shoes.

8. Availability

We try to ensure we only display on this website, products held in stock. However, occasionally due to demand, some items become depleted before being removed from display. If this occurs with an item you require, please contact us and we will inform you if a reorder is possible. As Cinderella Shoes have the footwear collection designed specifically, a time delay may incur, of which you will be notified. You can then choose to reserve the item, or remove it from your shopping basket. All items are subject to availability.

9. Shipping

Please refer to our shipping link for full details on shipping rates to your country. All goods shipped are registered and insured. We aim to dispatch orders placed from Monday-Friday before noon GMT within 24 hours.

10. Acknowledgement and Acceptance of Orders

If you supply your email address with your order, we will confirm receipt of order as soon as possible. Once goods are packed and ready for despatch we will contact you again by email to notify you of despatch. At this point, once payment has been accepted, a contract has been formed. No contract shall be formed until Cinderella Shoes has notified you of acceptance of your order.

11. Returns

If you are not happy with your purchase, simply return it to us, within 10 working days, unworn, unmarked and in original packaging, and we will exchange or refund the cost of goods in full. Please do not write on shoeboxes. When sending a return parcel, it is your responsibility until it reaches us. We suggest you return goods by registered post, to ensure delivery. Returns received outside the 10 day period will be granted a store credit.

12. International Shopping

This website and all it's contents are directly solely at the people who access the site from The European Union, Great Britain, U.S.A, Canada, Australia, New Zealand
Any enquiries from other countries should be directed to info@cinderellashoes.net

13. Links

We have placed links on this website which we feel may be of interest to our customers. If you would like to place a link with us, please contact us. Cinderella Shoes does not control the content of any other website, and does not accept any liability in respect of the use of another website.

14. Our Right

Cinderella Shoes reserve the right to change/update the Terms and Conditions of this website. There may be information and other notices, on other pages of this site, which, combined with the terms and conditions listed above govern the use of this website.